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KMID : 0904520220590010099
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Health and Medical Sociology
2022 Volume.59 No. 1 p.99 ~ p.118
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Factors influencing the turnover intention of the administrative staff at small and medium hospitals: Focusing on the working environment, job stress, physical fatigue, and job satisfaction during the COVID-19 epidemic
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Park Jin-Suk
Yu Mi
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Abstract
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Purpose: This study aimed to identify the working environment, job stress, physical fatigue, job satisfaction, and turnover intention of hospital administrators in the situation of COVID-19 and to investigate factors affecting turnover intention.
Methods: A cross-sectional design was used, with a convenience sample of 140 administrative staff from 6 small and medium-sized hospitals designated as screening and relief hospitals in the J city. Data were collected from October 20, 2021, to October 23, 2021, and analyzed using SPSS/WIN 23.0 program, independent t-test, ANOVA, Scheffe test, and hierarchical regression analysis.
Results: Factors affecting turnover intention were the salary unsatisfaction (β =.46, p<.001) in Model 1 and working environment (β=-.24, p=. 003), physical fatigue (β=.31, p<.001), and job satisfaction (β=-.23, p=.001) in Model 2. The total explanatory power of the model was 60.9% (F=22.46, p<.001, R2=.609).
Conclusion: Considering the results of this study, it is necessary to reduce the increased workload related to quarantine, physical fatigue, and job dissatisfaction factors. Furthermore, a strategy should be developed to improve the working environment, such as additional support for manpower and a compensation system to lower turnover intention of medium-sized hospitals administrative staff in the COVID-19 situation.
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KEYWORD
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Job satisfaction, Job stress, Physical fatigue, Turnover intention, Working environment
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